Why can I not find a specific ticket in Klaus?

It might be because we have not pulled that ticket information into Klaus.

From the moment you link your helpdesk account to Klaus, we will pull in information for all conversations/ tickets from the past 24h and will keep on updating this information every 6h.

So if you have linked up your account on the 15th of November - we will pull in all information for tickets starting from 14th of November (data protection and load optimization reasons). Searching for tickets created before that (10th of November for example), will not get you a result.

We will, however, have all ticket information going forward from the time you first got started (ie it won't be an issue on the 15th of December to pull out a ticket from 15th of November). 


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